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Privacy Policy

Heshma Air Conditioning LLC — Forney & Dallas, Texas

Back to Home Last updated: March 27, 2026

1. Who We Are

Heshma Air Conditioning LLC ("Heshma Air," "we," "us," or "our") is a licensed HVAC contractor located at 2401 Anton Dr, Forney, TX 75126, serving the Forney and Dallas–Fort Worth metropolitan area. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit heshmaairconditioning.com or contact us for services.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information — name, email address, phone number, and service address when you submit a quote request or contact form.
  • Communications — messages you send us via WhatsApp, email, or phone, including service inquiries and appointment requests.
  • Usage data — browser type, operating system, referring URLs, pages visited, and time spent on the site, collected automatically through standard server logs and cookies.
  • Device information — IP address and general geographic location derived from your IP address.

We do not collect payment card numbers or financial account information through this website.

3. How We Use Your Information

We use the information we collect to:

  • Respond to service inquiries, quote requests, and emergency calls.
  • Schedule and confirm HVAC installations, repairs, or maintenance appointments.
  • Send appointment reminders or follow-up communications related to work performed.
  • Improve our website experience and diagnose technical issues.
  • Comply with applicable legal obligations, including Texas licensing requirements.

We do not use your information for automated profiling or sell it for advertising purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers — trusted third-party tools we use to operate the business (e.g., scheduling software, email delivery), bound by confidentiality agreements.
  • Legal requirements — when required to comply with a court order, subpoena, or applicable law.
  • Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may transfer to the new owner under the same protections described here.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance site functionality and analyze traffic patterns. These include session cookies (deleted when you close your browser) and analytics cookies (retained for a set period). You can disable cookies through your browser settings; however, some site features may not function correctly without them.

We may use Google Analytics or similar services to understand aggregate traffic patterns. These services collect data in accordance with their own privacy policies.

6. WhatsApp Communications

Our website uses WhatsApp direct links (wa.me) to connect you with our team. When you click a WhatsApp button, you are redirected to WhatsApp's platform. Any messages you send through WhatsApp are subject to WhatsApp's Privacy Policy. We retain WhatsApp conversation records only as long as necessary to fulfill your service request.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected — typically the duration of the service relationship plus any period required for legal or accounting compliance. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

9. Texas Privacy Rights

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) may grant you certain rights regarding your personal data, including the right to:

  • Know whether we process your personal data and access a copy of it.
  • Correct inaccurate personal data we hold about you.
  • Request deletion of personal data we have collected from you.
  • Opt out of the sale of personal data (we do not sell personal data).
  • Appeal our response to a privacy request.

To exercise any of these rights, contact us using the information in Section 11 below. We will respond within the timeframe required by applicable law.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.